Don’t be afraid of electric bikes. It is essentially the same as riding a traditional bicycle, you just need to get used to it.

We recommend setting a speed limit on the ebike, making for a smoother pedal-assist experience.

If you do not know how to set the speed limit, see our Youtube videos.

Yes, throttle and pedal assist can be used together or independently.

When you set a pedal assist (level 1-5), the throttle will only operate the bike within that level’s speed range (eg. around 10-15 km/h in level 1)

If you use throttle only, then it could reach the max speed limit you set or the max speed of the bike itself.

Of course, you could also just pedal without power, and that is extra fun.

Our electric bikes can reach speeds of up to 50 km/h and have an average range of 100 km with pedal assist. Keep in mind, range can vary based on terrain, rider weight, and motor use.

However, on public roads in Australia, ebikes are required to be limited to 25km/h and must not use throttle only.

All Merkx eBikes can be modified to comply with road regulations.

We recommend that customers limit their speed to 25km/h and wear a helmet when riding in public.

We recommend checking the battery and tyres after you have assembled the ebike.

If needed, pump the tyres as follows

• Daily riding: 20-30 PSI (1.4-2.1 Bar)
• Heavy load/high speed: 25-35 PSI (1.7-2.4 Bar)
• Maximum air pressure: must not exceed the MAX PRESS marked on the sidewall (usually 30-50 PSI)

Charging tips

For optimal e-bike battery health and longevity, aim to keep the charge level between 20% and 80%. 

Avoid both complete discharge and full charging as much as possible.

The process of fully discharging a battery and then recharging it back to full capacity is known as a ‘cycle’. The more cycles your battery goes through, the less effective it will be.

To ensure you get the maximum lifespan out of your battery, simply charge it less often.

One way to do this is to only charge it when it contains less charge than you need to complete your ride, rather than recharging it after every use.

Why the 20%-80% range?

Lithium-ion batteries, commonly used in e-bikes, perform best and degrade more slowly when charged and discharged within this range.

Charging to 100% can cause the battery cells to heat up, potentially damaging them and reducing overall efficiency. Deep discharges (below 20%) can also shorten battery lifespan.

Charging to 80% helps to avoid the stress of fully charging and discharging cycles.

If you won't be using your e-bike for an extended period, store the battery with a charge level between 40% and 70%.

Regularly charging the battery (even if stored) is also a good practice, ideally at least once a month.

If you have encountered any problems with parts during assembly or use of our ebikes (within a 2-year period), please reach out to us, and we will ship over replacement parts with an ETA of 10-14 days. View full details of the 2-year warranty here.

We recommend cleaning your ebike (no high-pressure washers), checking its chains and tyres after each ride.

Depending on how much you ride, most e-bikes will need servicing every six to twelve months.

Even if you don’t ride that often, and your bike has spent months stored away, it’s best to get it serviced before going out for a ride again.

If you are located in Melbourne, we have a store that can help with the service of your electric bike, otherwise, most other bike shops can perform the service for you.

Our goal is to make ebikes affordable and cost-friendly for Aussie families who are looking for a greener way to travel.

Merkx offers free shipping and fast delivery across most areas. If you're in a remote location, we may contact you regarding a small (but fair) additional charge.

Want to try one now? See our ebike range here.